Refund Policy
At Camairo, customer satisfaction is important to us. If you are not fully satisfied with your order, please review our refund policy below.
Returns Window
We accept return requests within 7 days of delivery.
To be eligible for a return, the item must be:
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unworn
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unused
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in original packaging
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in resellable condition
Faulty, Damaged, or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at info@camairo.com with your order number and clear photos of the issue.
We will offer either:
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a replacement
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a full refund
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store credit where preferred
Change of Mind Returns
For change-of-mind returns, customers are responsible for return shipping costs.
Please contact us before sending any return so we can provide the correct return instructions.
Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
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worn or resized watches
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damaged items caused by misuse
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clearance or final sale items
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gift cards
Refund Processing
Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your payment provider.
Contact
For refund and return support, contact: